This guest post was written by Sherri of Serene Journey. A couple of weeks ago James wrote an article about the importance of identifying the root cause of a problem and not just addressing the symptoms. Having done root cause analysis for companies on a number of issues, I’ve seen first hand the benefits of [...]

View original image I’ve always frowned upon the whole idea of tracking your time in detail. As useful as it might be to know you spend 40% of your time at work, 5% of your time commuting and 10% of your life on Facebook, if you do genuinely need to know that information there are [...]

View original image It’s several years old now but do you remember The Matrix? In it humans were used literally as batteries to feed their machine masters. The analogy of humans as batteries actually isn’t far wrong. If you’ve ever worked flat out at work for a week and then felt run down and exhausted [...]

One of the truest facts of life is that trust needs to be earned. If you’re constantly lying to your friends… well, they won’t be your friends for very long. If nobody trusts the manager then he can’t create a stable team or get the most out of his people. Even telling a white lie [...]

I’m a big fan of the 80/20 rule, but much like my other fave – Parkinson’s law – how to put it to use isn’t very obvious. 80% of output comes from 20% of input. 80% of my time goes into 20% of my work. Useful knowledge, but what next? Then I started viewing it [...]